Frequently Asked Questions (FAQ) – BabySleepy

1. What products do you sell?

We specialize in high-quality, stylish, and comfortable baby fashion items, including clothing and accessories designed to keep your little ones cozy and adorable.

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2. How do I place an order?

Simply browse our website, select the items you want, add them to your cart, and complete checkout using one of our secure payment methods.

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3. What payment methods are accepted?

We accept Visa, Mastercard, American Express (AMEX), Discover, Maestro, JCB, Diners Club, and iDEAL.
All payments are processed through secure, encrypted payment gateways.

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4. Are your prices inclusive of VAT?

Yes, all product prices include applicable VAT in accordance with Dutch and EU regulations.
No additional VAT will be added at checkout.

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5. Where do you deliver?

We currently deliver to customers within the Netherlands.

• Please note: We do not deliver to P.O. Boxes.

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6. How long will delivery take?

Total Delivery Time = Order Processing Time + Shipping Time

• Order Processing Time: 0–1 business day (Monday–Friday)
• Shipping Time: 1–3 business days (Monday–Friday)

Orders placed before 15:00 (CET) on business days are processed the same day. Orders placed after 15:00, or on weekends/public holidays, are processed the next business day.

Important Notes:

• Delivery may be affected by public holidays or courier delays.
• Incorrect shipping details or other external issues may cause delays.
• Regular shipping resumes immediately after holidays.

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7. Can I track my order?

Yes! Once your order is processed, a tracking link will be sent to your email within 24 hours.
If you don’t receive it, check your spam/junk folder or contact info@babysleepy.nl.

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8. Can I change my delivery address or cancel my order?

• Change Address: Contact us within 24 hours of placing your order at info@babysleepy.nl.
• Order Cancellation: Orders can be cancelled within 24 hours.

Once your order is shipped, please refer to our Return & Refund Policy.

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9. What is your return policy?

• Returns are accepted for both defective and non-defective products.
• Items must be new, unused, and in original packaging.
• Returns must be requested within 14 days of delivery.
• We offer free return shipping.
• Refunds are processed within 5 business days to your original payment method.

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10. Do you offer exchanges?

Yes! If you want to exchange an item, contact our support team first to guide you through the process.

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11. What if my order arrives damaged or incorrect?

• If the courier is present, reject the parcel and notify us immediately.
• If delivered in your absence, contact us immediately at info@babysleepy.nl with your order number and photos of the damage.