Return & Refund Policy – BabySleepy

Last Updated: March 28, 2026

Thank you for shopping with BabySleepy. We want you to feel confident when placing an order with us. If you are not fully satisfied with your purchase, please review our return, refund, and exchange policy below.

1. Return Window

We accept returns within 14 days after delivery.
This means you have 14 days from the date you receive your order to request a return.

2. Eligible Returns

We accept returns for both:

Defective products

Non-defective products

To be eligible for a return, the item must:

Be in new condition only

Be unused and undamaged

Be returned with original packaging, tags, and accessories

Be accompanied by proof of purchase or order number

3. Exchanges

Exchanges are also accepted.
If you would like to exchange an item, please contact us first at info@babysleepy.nl so we can guide you through the process.

4. Return Method & Shipping

Returns are accepted by mail.

BabySleepy provides a prepaid return label for all returns — no cost to you.

Once your return request is approved, we will provide return instructions and the prepaid label included in your package.

5. Restocking Fees

We do not charge any restocking fees for returns.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method

Refunds are processed within 5 business days

Please note: Your bank or payment provider may require additional time to post the refund to your account.

7. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

BabySleepy
Operated by: MarketRight
Email: info@babysleepy.nl
Phone: +31 687861185
Address: Oranjeboomstraat 254A, 3071BM Rotterdam, The Netherlands

Opening Hours

Monday – Friday: 09:00 – 17:00

Saturday: 09:00 – 18:00

Sunday: Closed